Despicable User July 30, 2006Posted by WishBoNe in Career, Emotions & Feelings, Technology and Gadgets.
I have met users who know nothing about technology and have gotten used to it. However, the best part is that one particular user wanted me to help him recover a corrupted file attachment. I went into details and figured out from his version that the attachment was previously uploaded by his ex-colleague.
He wanted to me to help him uncorrupt it. As if I know how. I tried to be patient with him and said I can’t do anything if the original file that was uploaded is already corrupted. He sent and email to the system owner a few minutes later asking for the system’s owner advice and CC to me.
I was so turned off. I sent a reply to all, including BCC my leader, saying
“As per our tele-conversation, if the original file was already corrupted, the system is unable to decrypt what is in it. Please look for the originator. Thank you for your kind understanding.”
Was I mean? I don’t know but I got the impression that he wanted to let the system owner know that he had contacted me but I failed to help him. In other words, he was implying that I didn’t help him at all. My 1st thought was to bash him up. However, I won’t dirty my hands on such people.
Since he was out to discredit the IT support, I am not going to let him get away with it. I did help him. He didn’t understand my meaning and hung up very quickly. A very gan cheong guy.